Refund Policy

At Judannea Mystic Collective, customer satisfaction is very important to us. If you have concerns about your purchase, please read the guidelines below to understand how we handle refunds and returns.

When Are Refunds and Returns Accepted?

• We accept returns and offer refunds for products that are found to be defective, damaged, or incorrect upon delivery or pickup.
• Refund applications must be made within 7 days of receiving your order. Please provide your official receipt or proof of purchase.
• Food items and consumables that have been opened or used cannot be returned unless there is a clear defect or error on our part.

How to Request a Refund or Return

1. Contact us at contact@judanneacollective.com or call/text +63 912 274 9882 within 7 days of receiving your item.
2. Provide your order details, a brief explanation of the issue, and a photograph if possible.
3. Our team will review your request and guide you through the return process.

Refund Processing

• Approved refunds are processed to your original payment method, or as store credit if you prefer.
• Depending on your bank or payment provider, it may take up to 7 business days for the refund to reflect.
• For Cash on Pickup orders, refunds are issued in cash or via an agreed digital wallet.

Exchanges

If you receive a defective or incorrect product, we are happy to arrange for a replacement if available. If a replacement is not possible, we will issue a refund according to this policy.

Limitations

• Returns are not accepted for change-of-mind purchases, sale items, or products damaged due to misuse or improper storage.
• Opened food or wellness products may not be returned unless proven defective.

Questions?

If you have any questions about our refund policy or need assistance, please contact us. We are here to help make things right and ensure your experience with Judannea Mystic Collective is positive.